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🛡️ 12-Month Warranty on Every Device

All PhonesRefurb devices come with a 12-month warranty covering manufacturing and hardware faults. Each phone is fully tested before dispatch to ensure it meets our quality standards.

If a fault develops during the warranty period, we will repair, replace, or refund the device in line with our warranty terms.

🔄 14-Day Easy Returns

If you’re not happy with your purchase, you can return the device within 14 days of delivery.

Returns are accepted provided the phone:

• Is in the same condition as delivered
• Has not been physically or water damaged
• Has not been tampered with or repaired by a third party

Refunds are processed once the returned device has been inspected. See our return policy

🔋 Battery Health Guarantee

All refurbished phones are supplied with a healthy battery that meets our minimum performance standards at the time of sale.

If a battery issue occurs within the warranty period and meets our coverage criteria, we will replace or repair it.

🔐 Fully Tested & Data Secure

Every device undergoes:

• Hardware diagnostics
• IMEI & blacklist checks
• Professional data wiping (GDPR compliant)

Devices are unlocked and ready for use on compatible networks.

🚚 Delivery, Refunds & Timelines

• Orders are shipped using tracked delivery
• Refunds are typically processed within 1–3 business days after inspection
• You will be updated at every stage of the process

(Exact timelines are outlined in our full warranty policy.)

📄 Full Warranty Policy

For complete terms and conditions, please review our full policy here:

👉 https://phonesrefurb.com/warranty-policy/

🔍 Professionally Refurbished & Fully Tested

Every phone sold by Phonesrefurb goes through a multi-step refurbishment and quality control process before it is listed for sale.

Our goal is simple: ensure every device is fully functional, safe to use, and ready out of the box.

🧪 Step-by-Step Quality Checks

1. Device Sourcing

Devices are sourced from trusted suppliers, trade-ins, and business stock. All devices are checked for:

• Valid IMEI
• No blacklist or network blocks
• Eligibility for refurbishment

2. Full Diagnostic Testing

Each phone is tested using professional diagnostic tools to check:

• Screen & touch responsiveness
• Buttons, speakers & microphones
• Cameras, sensors & connectivity
• Charging ports & battery performance

Any faulty components are repaired or replaced.

3. Battery Health Standards

Batteries are tested to ensure they meet our minimum performance standards.

If a battery does not meet our criteria, it is replaced before sale.

4. Data Wiping & Security

All previous data is securely erased using professional data-wiping software.

This process is fully GDPR compliant, ensuring your privacy and security.

5. Cosmetic Grading

Devices are visually inspected and graded based on cosmetic condition.

Grading reflects appearance only, all phones are 100% functional regardless of grade.

6. Final Quality Assurance

Before dispatch, each device passes a final inspection to confirm:

• All functions are working correctly
• Device matches its listed condition
• Accessories included where applicable

📦 Ready for Immediate Use

All Phonesrefurb devices are:

• Unlocked (compatible with supported networks)
• Cleaned & securely packaged
• Shipped with tracking

🛡️ Backed by Warranty & Returns

Every refurbished phone is protected by our 12-month warranty and 14-day return policy, giving you peace of mind with every purchase.

👉 Full details available in our Warranty & Returns tab.