Valve Steam Deck Handheld Gaming Console, Black

Name: Valve Steam Deck Handheld Gaming Console (LCD), Black - 64GB + 256GB RAM (Refurbished)
Brand: Valve
SKU: Sde-02-Blk-1TB
Price: 357.00 GBP
Availability: InStock

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3 weeks delivery, wrong item

I've waited almost 3 weeks for my delivery to arrive. The item was slightly damaged from handling during delivery, it wasn't factory reset, the storage capacity was 1/4 of what it was supposed to be and I didn't get a UK charger.
But email support responded within 1 hour. Still waiting for a decision on how to solve the problems though.

Dear valued customer,

Thank you for bringing this issue to our attention. We apologize for the delay in delivery and the condition of the item received. Our team is currently looking into this matter and we assure you that we will do our best to find a solution that meets your satisfaction. We appreciate your patience and understanding, and we will keep you updated on the progress of your case. Thank you for choosing our product and for your feedback.

Best regards,
Customer Service Team

Description

Hi-Fi Audio: The Steam Deck’s stereo speakers deliver powerful sound. An embedded DSP ensures clear audio and a wide soundstage for a fully immersive experience. You can connect your favorite headset or use the built-in dual microphones to chat with friends.

40Wh Battery: The Steam Deck’s 40 watt-hour battery offers several hours of playtime for most games. For lighter activities like game streaming, smaller 2D games, or web browsing, expect up to 8 hours of battery life.

Expandable I/O: The versatile USB-C port handles charging, peripherals, and even allows you to project your game onto a big screen simultaneously. Any USB-C hub can expand your connectivity options.

Wi-Fi and Bluetooth: Stay connected with Wi-Fi and enjoy a range of wireless peripherals, including controllers, headsets, keyboards, and mice, through Bluetooth.

Quick Suspend/Resume: SteamOS features a quick suspend/resume function. Press the power button to put the Steam Deck into sleep mode, and press it again to resume your game exactly where you left off.

Additional information