At https://phonesrefurb.com, our payment policy is as follows:

To ensure your safety and convenience during purchases, we offer multiple secure payment options at https://phonesrefurb.com.

We accept the following payment methods:

  • Debit or credit cards (Visa card and Mastercard) – 3DS secured
  • Apple Pay – 3DS secured
  • Google Pay – 3DS secured
  • Skrill (Available on checkout) – 3DS secured
  • Pay by Bank – Powered by Trustly (Support all major UK and EU banks) – P2SD Secured
  • Blik payments (EU only) – P2SD Secured
  • Many more available on checkout based on your country – Secure options.

Payment Security

Our website is secured with SSL encryption. We take the security of your payment information seriously and follow industry standards, such as PCI-DSS, P2SD, 3-DS to ensure the safe handling of sensitive information like credit card numbers.

Order Processing

Orders will be processed and shipped upon receipt and approval of payment. We will notify you promptly if there are any delays or issues with payment processing.

Payment Confirmation & Verification: Once payment has been completed, the purchase invoice and order notification will be issued automatically.

Payment Terms for Different Methods:

Credit / Debit Card Payment Terms:
When paying via Credit or Debit card, the payment confirmation process typically takes 2 business days. While most banks instantly clear the payment, some may take up to 1 business day, and a few others could take up to 4 business days.

Please be assured that if your payment isn’t received, we won’t be able to ship your order.

Trustly – Pay By bank Payment Terms:
If you choose to pay using Trustly, the payment confirmation will be completed within instantly or up to 3 business day.

Phonesrefurb uses Trustly, a third-party payment provider, to introduce a convenient solution for instant bank transfers. When you place an order, you will be directed to Trustly during the checkout process. Here, you can effortlessly make payments to Phonesrefurb directly from your preferred bank account without the need to disclose your bank details. This method is not only faster but also simpler and more secure.

With just a few taps, you can utilize Trustly for payment without the necessity of registration or account creation, and rest assured that your personal information will not be retained. Trustly, our instant bank transfer payment partner, is available for checkout in both the United Kingdom and Europe.

To use Trustly as your payment method when placing an order, you’ll need a bank account and your banking provider’s app installed. The process is as follows:

  1. Add the desired items to your shopping cart.
  2. Opt for Instant Bank Transfer as your payment method at checkout.
  3. Confirm your order and click “Place Order.”
  4. Look for your bank and select it on Trustly page. On mobile devices, you will be redirected to your banking app, while on desktop, scan the generated QR code to finalize the payment in your banking app.
  5. Authenticate the payment using your bank’s security measures.
  6. Confirm the payment to complete your order.

Upon confirmation of payment, you will be directed to the Phonesrefurb order confirmation page. While your payment is being processed, please refrain from closing the browser window.

If you encounter difficulties in confirming your payment, please be aware that your payment request will expire within 15 minutes, and your order will not be placed. To proceed with your order, return to the checkout and follow the provided steps.

It’s worth noting that depending on your bank, there might be limits set on your account, which could impact the success of the transaction. In certain regions, you may also be required to provide your IBAN or account details. For more information on this, we recommend reaching out to your bank.

If you decide to return an item, your refund will be processed once your return has been accepted. If you initially used Trustly as your payment method, your refund will be swiftly transferred to the same bank you used for payment upon receiving the returned item. For further information, please refer to our returns and refunds page.